Transformational Experience Technology is all about making every experience better, more efficient, more human, more informed, more enjoyable and more profitable. For the clients (oftentimes, guests), this technology allows them access to things faster, seamlessly and in a way that creates priceless memories. For crew, this empowers them to create those experiences in a way that enhances the human connection and do their jobs more efficiently, with less stress and reduced chance of error.
What makes an experience transformational?
Built atop a revolutionary abstraction layer, the DXP collects all relevant guest data and provides it to crew members so that they can make informed decisions on how to best exceed expectations. Knowing who a guest is, what they like and what they may need at the exact time it is relevant transforms an ordinary experience to something truly transformational — something that becomes a priceless memory.
The burden is no longer on the guest to ask for what they need or have their desires go unfulfilled; the platform does the work of providing the data real time and using location and/or proximity to empower the crew to transform the guest experience.
sold with more being produced everyday
The experience begins at home
While guests may perceive that vacation starts on embarkation day, we know that the experience truly starts at home. From a streamlined and easy to navigate booking process to an online check in process that reduces friction on embarkation day, the DXP is designed to transform the guest experience long before they board.
Guests are encouraged to set preferences and create profiles that will allow crew to better meet their needs throughout the voyage. Food allergies, special needs and the celebration of special events can all be captured easily and shared with crew when it matters most.
Location and proximity are the heart of the DXP, and a wearable is the key to unlocking enhanced features within many of the DXP suites and modules. This wearable can be shipped to the guest at home to reduce wait times at the port and provide a better embarkation experience for both guests and crew.
Transforming the guest experience
At DeCurtis, we rarely stop at the obvious. Our experience and clients have taught us that they need more out of this technology. We learned through our ground-breaking work in the cruise space around location and proximity that we needed to invert the traditional model. Beacons had, thus far, been the stationary object. In this stationary model, the burden is put on the guest in that they must have a device, enable it and be engaged. This burden is too great to create Transformational Experience Technology.
By outfitting a ship with readers and giving guests the beacons in the form of a wearable, we inverted the traditional model in a way that allows for rapid and intelligent consumption of location data and keeps privacy in mind. The DXP uses this location and proximity data to improve safety and security, drive operational efficiencies, and transform the guest experience.
Read more about our work with Bluetooth Low Energy.
Real Metrics & Management
Increased Operational Efficiencies
Several Plug-in Line of Business Modules
Proximity & Location Aware Recommendations
Informed Concierge Service